5.1 - Evaluate Change Impact and Organizational Readiness
5.1.1 - Define the Change:
To discern and specify the change the organization intends to adopt to meet a strategic objective.
Inputs
Outputs
Business Case
Criteria and Measures for Change Success, and future state of Benefits Change Definition
Project Charter
Research
Strategic Plan
Change Definition
Project Charter
5.1.2 - Determine Why the Change is Required:
To support the organization's vision and clearly articulate its expected benefits to the organization.
Inputs
Outputs
Business Case
Criteria and Measures for Change Success, and future state of Benefits Change Definition
Project Charter
Strategic Plan
Business Case
Case for Change
Project Charter
5.1.3 - Develop a Clear Vision of the Desired Future State, with Leadership and Aligned with Objectives and Goals:
To facilitate the development of the organization's operating state after the change has been adopted.
Inputs
Outputs
Business Case
Change Definition
Organization Vision, Mission, Values
Strategic Plan
Vision Statement
5.1.4 - Determine Change Management Roles and Responsibilities:
To ensure that there is a clear definition of the respective roles engaged in the change initiative and their involvement throughout the course of the change initiative.
Inputs
Outputs
Business Case
Change Definition
Organization Vision, Mission, Values
Strategic Plan
Change Management Roles and Responsibilities
Change Management Governance
5.1.5 - Identify Objectives, Goals, and Success Criteria:
To provide tangible, concrete, measurable, and manageable goals that represent planned progress toward the adoption of the future state.
Inputs
Outputs
Business Case
Change Definition
Project Charter
Strategic Plan
Vision Statement
Change Goals and Objectives
Criteria and Measures for Change Success, and future state Benefits Change Management Plan (Updated)
5.1.6 - Identify Sponsors Accountable for the Change:
To connect the change to its owners and determine accountability requirements.
Inputs
Outputs
Change Definition
Current Organizational Charts and Profiles
Project Charter
Stakeholder Analysis
Sponsor Assessment
Sponsor Identification
5.1.7 - Identify Stakeholders Affected by the Change:
To identify stakeholder attributes, such as level of influence, commitment, or roles, and determine the size, scope, and complexity of the change's impact on key individuals and groups
Inputs
Outputs
Change Definition
Current Organizational Charts and Profiles
Project Charter
Research
Vision Statement
Stakeholder Analysis
5.1.8 - Conduct the Change and the Impact Assessment:
To analyze how stakeholders will be impacted by the change and the change's specific impact on people, processes, tools, organizational structure, roles, and technology
Inputs
Outputs
Change Definition
Research
Stakeholder Analysis
Vision Statement
Change Impact Assessment
5.1.9 - Assess Alignment of the Change with Organizational Strategy Objectives and Performance Management:
To anticipate the impact of the expected benefits on the organization's strategic goals and objectives
Inputs
Outputs
Case for Change
Change Risks
Organizational Vision Statement
Strategic Plan
Vision Statement
Organizational Alignment Assessment
5.1.10 - Assess External Factors that may Affect Organizational Change:
To identify the customer, market, social, legal, economic, political, technological, and other factors outside the organization that may influence stakeholder adoption of the future state.
Inputs
Outputs
Business Case
Strategic Plan
Vision Statement
External Environment Impact Assessment
5.1.11 - Assess Organization Culture(s) Related to the Change:
To analyze how stakeholders will be impacted by the change and the change's specific impact on people, processes, tools, organizational structure, roles, and technology
Inputs
Outputs
Core Values and Behaviors
Current Communication Channels, Tools, and Methods
Opinion Surveys and Feedback Assessments
Vision Statement
Culture Assessment
5.1.12 - Assess Organization Capacity for Change:
To determine the ability of the various stakeholders impacted by the change to adopt the change and move toward the future state.
5.1.13 - Assess Organizational Readiness for Change:
To determine the organization's preparedness for change activities.
Inputs
Outputs
Change Goals and Objectives
Change Risks Assessment
Culture Assessment
Organizational Alignment Assessment
Organizational Change Capacity Assessment
Sponsor Assessment
Vision Statement
Organizational Change Readiness Assessment
5.1.14 - Assess Communication Needs and Channels:
To determine the communication effort required to support the transition to the future state.
Inputs
Outputs
Change Goals and Objectives
Change Risks Assessment
Culture Assessment
Current Communication Channels, Tools, and Methods
Organizational Change Capacity Assessment
Sponsor Assessment
Stakeholder Analysis
Vision Statement
Communication Needs Assessment
5.1.15 - Assess Learning Capabilities:
To determine the scale, magnitude, and complexity of the learning and development needed to ensure that the future state is successfully achieved.
Inputs
Outputs
Change Impact Assessment
Communication Needs Assessment
Culture Assessment
Organizational Alignment Assessment
Organizational Change Capacity Assessment
Stakeholder Analysis
Learning Needs Assessment
5.1.16 - Conduct Change Risks Assessment:
To determine and anticipate the identifiable risks to the proposed change.